Tips for Using Agentforce with Flows
When Agentforce was released, the obvious use cases were internal AI chat for employees using Salesforce and customer-facing chat support integrated with Omni-Channel, but Salesforce announced support for calling Agentforce from flows as well. At first the flows use case made less sense to me (especially with the price for each Agentforce conversation at around $2), but since then I’ve seen use cases where calling an agent from a flow has made sense and I have a few key takeaways and tips. ...