Agentforce

When Agentforce was released, the obvious use cases were internal AI chat for employees using Salesforce and customer-facing chat support integrated with Omni-Channel, but Salesforce announced support for calling Agentforce from flows as well. At first the flows use case made less sense to me (especially with the price for each Agentforce conversation at around $2), but since then I’ve seen use cases where calling an agent from a flow has made sense and I have a few key takeaways and tips. ...

Overview This weekend I pushed through a personal cert sprint and came out the other side with two certifications and a superbadge completed. It was a focused effort to deepen both my development skills and my cross-cloud understanding — and I’m really happy with the outcome. Specifically, I completed: The Salesforce Marketing Cloud Administrator certification The Agentforce Specialist certification The Apex Specialist Superbadge These all tie directly into the kind of work I’ve been doing — and the kind I want to keep doing more of. ...